If you use a recent version of Ruby (1.9.0 or later), the following should work:
'Smith'[0] # => 'S'
If you use either 1.9.0+ or 1.8.7, the following should work:
'Smith'.chars.first # => 'S'
If you use a version older than 1.8.7, this should work:
'Smith'.split(//).first # => 'S'
Note that `'Smith'[0,1]` does *not* work on 1.8, it will *not* give you the first character, it will only give you the first *byte*.