Sites which have been successful and unsuccessful

(05-18-2022, 10:39 PM)umar.khan Wrote:

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(05-18-2022, 05:25 PM)Piero 88 Wrote:

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Selfriges DNA
Razer EB
Amazon DNA
Amazon PEB
Boze EB
Sony EB
New Balance PEB
Adidas PEB
Feelunique PEB
Asics DNA
Asos PEB
Zalando PEB

How easy was Selfridges?

It probably took like a month or so, they opened an investigation with the courier who said it arrived, so they closed investigation and said no refund. Maintained it was still missing and they responded to say they will refund.

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(05-19-2022, 09:00 AM)K03NT3S31N Wrote:

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I saw some very interesting replies in here so far, I also want to contribute what I've hit this year:

Huawei - EB, went fast and easy
JBL - Warranty claim
Holzkern - Warranty claim
Zalando - DNA and PEB
Nike - DNA
Adidas - PEB
Nintendo - Warranty claim (got a nice Switch, was the most fun SE so far)
Versace, Boss, Dior, Davidoof, Joop! -

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Took some tries to get the wording / proof right, but as of now it's just a copy + paste for every company.

EDIT: @

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If you please could enable DMs, I would like to ask you something.

For huawei was it like earbuds or something heavier?

(05-19-2022, 01:29 PM)futterbuckz Wrote:

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(05-19-2022, 04:00 AM)umar.khan Wrote:

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(05-19-2022, 12:02 AM)futterbuckz Wrote:

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My thoughts exactly. Seems like a ticking time bomb, especially when you consider all the intermediaries.

When it comes to SE, employees are a company’s biggest weakness so I’m not surprised some would take advantage of a flaw in the system, but the risk of something going wrong seems pretty high. It’s also possible I’m too much of a control freak to let something like this into a third party’s hand.

Thank you for the info nonetheless and apologies for hijacking the thread.

As of April and May 2022:

Bose: warranty claim and FTID variation. Took 5 weeks.
Sonos: warranty claim and FTID variation, several times.
Logitech: warranty claim, they ask for a lot of proofs and are notoriously difficult to work with.
Sony: warranty claim and FTID variation. Their subcontractor for warranty repairs/replacements in Canada has the worst customer service I’ve ever encountered. Took 6 weeks to get my replacement.
Philips: warranty claim, online chat. A LOT of times. Gotta love them Sonicare toothbrushes. Takes 20 mins tops. Didn’t have to send anything back. Great customer service. Probably saturated now.
Ecobee: warranty claim, didn’t have to send anything back.
Eufy: warranty claim and FTID variation. Excellent customer service. Took about a week but fairly easy.
BenQ: warranty claim and FTID variation. Took a while but all in all pretty easy too.
Apple: warranty claim and FTID variation. They told me they received an empty box (I sent a promo letter to another office in their building so I knew they were full of shit). Took several escalations and an investigation. Not for the faint of heart. Worth the trouble, got a $7K MacBook Pro out of it.
Lululemon (the wife likes yoga): easiest partial ever. Refunded on the spot, returned the rest in store.
Google: partial. Super easy, no questions asked.
Amazon: sealed box. Didn’t work the last 4 times with tech items. My account is turbo flagged so that definitely played a role but it seems to be a hit or miss even with clean accounts.
Devialet (high end speakers): warranty claim. Didn’t work as they track who sells which serial and have tight verifications in place.

Defo not for faint hearted ?. What did you do Google for?

Just a Stadia controller and a Chromecast.

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DMs should be enabled)

I can't send you the PM

(05-20-2022, 03:16 PM)Canadian Moose Wrote:

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(05-19-2022, 01:29 PM)futterbuckz Wrote:

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(05-19-2022, 04:00 AM)umar.khan Wrote:

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Defo not for faint hearted ?. What did you do Google for?

Just a Stadia controller and a Chromecast.

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DMs should be enabled)

I can't send you the PM

Urgh sorry about that, it should be good now.

It's interesting, is it the same thing in Europe?

(05-20-2022, 09:05 PM)Crixus92 Wrote:

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It's interesting, is it the same thing in Europe?

Yes

how can i lit apple for se returning with ups please

(05-18-2022, 10:04 PM)holio2k Wrote:

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(05-18-2022, 08:27 PM)futterbuckz Wrote:

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(05-18-2022, 07:16 PM)holio2k Wrote:

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Lenovo, serial method and then boxing. EU. Was easy as hell before but now they are harder. Got a Thinkpad and a Legion Y44w-10 and FTID3 the returns.
HTC, Boxed them and got a HTC Cosmos. EU. Told them it was broken. I had a real one, used. that serial and POP and got a replacement.
BOSE EU. Just contact them on Facebook Messenger with a serial number for BOSE product and do a UPS instant scan och FTID3 for a replacement. Say it was a gift and 30 days has passed after the purchase and they won't send you to the retailer.
Microsoft. Xbox Series X, find a serial number. FTID3. Just say your Xbox is broken and they give you a return label. FTID3 the shit out of it and you get a replacement. I did not even had to use a invoice. This was last year. Takes a couple of months though.
Sony PS5. Same method as with the Xbox.
Dyson EU. Find a serial and FTID3 them for a replacement. Was probably the easiest SE i did.
EU Store, MacBook Pro M1 Max 16". Told them it was broken. They sent out a shipping label and a did a Lost in transit. Got a replacement.
Logitech. Serial method. I had a real G903 so when they wanted pics and videos of the issues It was easy. I did not had to send it back.
Microsoft EU. The hardest one I did. I had to made a homepage that looked liked a business. Got a hold of a couple of business serials for Microsoft Surface units with accidental damage included in the warranty with advanced replacements. Got a couple laptops before they patched it.

And a couple of DNAs and EB on Amazon but I don't think they count because its too easy. :smile:

I'm curious, how do you do the instant scan? Do you go through an insider, do you do it yourself or do you pay someone to do it for you?

There are tons of them that does that for you. Check the marketplace. I've heard of insiders and UPS Tools that can edit the status like return to sender, damaged/refused etc of the tracking number while in transit and still you get it delivered and it does not shows on tracking that you received it and you get your refund. My guess this will patched pretty soon. I heard that UPS caught some employees doing this.

When you say check the marketplace, what marketplace are you on about? Been looking for UPS insider for ages.

failed Amazon lit, now waiting on bank

(05-23-2022, 01:18 AM)Andrea Bang Wrote:

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failed Amazon lit, now waiting on bank

Please reply when you receive their response.

Very interesting read, thank you for the information and ideas to consider.