Quote:(05-18-2022, 10:18 PM)Canadian Moose Wrote: [To see links please register here]
Quote: (05-18-2022, 10:04 PM)holio2k Wrote: [To see links please register here]
Quote: (05-18-2022, 08:27 PM)futterbuckz Wrote: [To see links please register here]
I'm curious, how do you do the instant scan? Do you go through an insider, do you do it yourself or do you pay someone to do it for you?
There are tons of them that does that for you. Check the marketplace. I've heard of insiders and UPS Tools that can edit the status like return to sender, damaged/refused etc of the tracking number while in transit and still you get it delivered and it does not shows on tracking that you received it and you get your refund. My guess this will patched pretty soon. I heard that UPS caught some employees doing this.
I get a bad vibe from this whole UPS instant refund thing. Why's a company like UPS open to such a vulnerability? I honestly wonder if it's a trap to catch fraudsters lol. And let's say it's not and they finally investigate it thoroughly, what then? It just doesn't make sense, the driver has a tracker showing he went to the location and delivered it so why would a presumably experienced driver make a mistake. Let's say the driver's fine with this approach, who's holding the bag, UPS? I don't think so. I've got a lot of questions and it seems a little too strange. This whole carrier insider thing is new (or maybe just public now) and I suspect they'll be taking it seriously. @[To see links please register here]
what do you think?
I'm just rambling tho
My thoughts exactly. Seems like a ticking time bomb, especially when you consider all the intermediaries.
When it comes to SE, employees are a company’s biggest weakness so I’m not surprised some would take advantage of a flaw in the system, but the risk of something going wrong seems pretty high. It’s also possible I’m too much of a control freak to let something like this into a third party’s hand.
Thank you for the info nonetheless and apologies for hijacking the thread.
As of April and May 2022:
Bose: warranty claim and FTID variation. Took 5 weeks.
Sonos: warranty claim and FTID variation, several times.
Logitech: warranty claim, they ask for a lot of proofs and are notoriously difficult to work with.
Sony: warranty claim and FTID variation. Their subcontractor for warranty repairs/replacements in Canada has the worst customer service I’ve ever encountered. Took 6 weeks to get my replacement.
Philips: warranty claim, online chat. A LOT of times. Gotta love them Sonicare toothbrushes. Takes 20 mins tops. Didn’t have to send anything back. Great customer service. Probably saturated now.
Ecobee: warranty claim, didn’t have to send anything back.
Eufy: warranty claim and FTID variation. Excellent customer service. Took about a week but fairly easy.
BenQ: warranty claim and FTID variation. Took a while but all in all pretty easy too.
Apple: warranty claim and FTID variation. They told me they received an empty box (I sent a promo letter to another office in their building so I knew they were full of shit). Took several escalations and an investigation. Not for the faint of heart. Worth the trouble, got a $7K MacBook Pro out of it.
Lululemon (the wife likes yoga): easiest partial ever. Refunded on the spot, returned the rest in store.
Google: partial. Super easy, no questions asked.
Amazon: sealed box. Didn’t work the last 4 times with tech items. My account is turbo flagged so that definitely played a role but it seems to be a hit or miss even with clean accounts.
Devialet (high end speakers): warranty claim. Didn’t work as they track who sells which serial and have tight verifications in place.